Terms & Conditions

Welcome to Ziptus Pharma, an online platform for pharmaceutical and healthcare products. By accessing, browsing, or purchasing from our website/mobile application (“Portal”), you agree to be bound by the following Terms & Conditions. Please read them carefully.

1. Eligibility

• You must be 18 years or older to use this portal.
• Purchases of prescription medicines require a valid prescription issued by a registered medical practitioner.
• By placing an order, you confirm that the details provided are true and accurate.

2. Use of the Portal

• You agree not to misuse the portal for any unlawful purpose.
• Any account created on the portal must be maintained securely; you are responsible for all activities under your account.
• We reserve the right to suspend or terminate accounts involved in fraudulent or unauthorized activities.

3. Product Information

• We strive to ensure that product details, images, and prices are accurate.
• However, typographical or technical errors may occur; we reserve the right to correct them without prior notice.
• Products are subject to availability. If a product is out of stock, we may cancel or reschedule delivery.

4. Prescription Medicines

• Prescription medicines will be sold only after verification of a valid prescription.
• Prescriptions may be verified by our registered pharmacists before processing.
• Uploading forged or invalid prescriptions is strictly prohibited and may lead to legal action.

5. Pricing and Payment

• All prices are listed in INR and inclusive/exclusive of applicable taxes as indicated.
• Payments can be made via secure payment gateways offered on the portal.
• We reserve the right to change prices at any time without prior notice.

6. Shipping and Delivery

• We deliver to select locations; availability will be shown at checkout.
• Estimated delivery timelines are provided but delays may occur due to unforeseen circumstances.
• Risk of loss passes to the customer upon delivery.

7. Return, Replacement, and Refund

• Medicines once sold cannot be returned, except in cases of:
  1. Wrong product delivered
  2. Damaged product received
  3. Expired product received
• Customers must raise a return request within 48 hours of delivery.
• Refunds will be processed to the original payment method after verification.

8. Limitation of Liability

• The company is not liable for:
  • Misuse of products
  • Delays caused by courier/logistics partners
  • Side effects or adverse reactions if the medicine is not consumed as per the prescription
• Users are advised to consult a doctor before consuming any medicine.

9. Intellectual Property

• All content, logos, designs, and trademarks on the portal are owned by Ziptus Pharma.
• Unauthorized copying, reproduction, or distribution is strictly prohibited.

10. Privacy and Data Protection

• Your data will be collected, stored, and processed in accordance with our Privacy Policy.
• We implement reasonable security measures, but we are not responsible for breaches beyond our control.

11. Governing Law and Dispute Resolution

• These Terms & Conditions are governed by the laws of [Jurisdiction].
• Any disputes shall be subject to the exclusive jurisdiction of the courts of Jagadhri.

12. Changes to Terms

• We reserve the right to modify these Terms & Conditions at any time.
• Continued use of the portal after updates constitutes acceptance of the revised terms.

Contact Us:
ZIPTUS PHARMA
(An Iso 9001:2015 Certified Company)
HB.No. 279, Bilaspur Chhachhrauli Road,
Near New Happy Public School, Bilaspur,
Distt-Yamuna Nagar (Haryana)-135102 INDIA
info@ziptuspharma.com